Rosa · Support

How can we help?

Email us at [email protected] with any question about Rosa. We read every message. It helps to include your iPhone model and iOS version.

Restoring your subscription

If you reinstalled Rosa or moved to a new device, open the subscription screen in the app and tap Restore purchases. Make sure you are signed in with the same Apple Account you used to subscribe.

Cancelling or changing your plan

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Rosa. Cancel at least 24 hours before the current period ends to avoid the next renewal.

Refunds

Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com.

Your prayer history and intentions

Your history, intentions and settings are stored only on your device. We cannot see them or recover them. They are removed if you delete the app, though a backup of your device may still include them.

Reminders

Rosa can remind you to pray at the same time each day. To turn it on or change the time, tap the profile button on Rosa’s home screen, then Daily reminder. If you start a free trial while notifications are allowed, Rosa also reminds you two days before the trial ends.

If reminders don’t appear, check that notifications are allowed for Rosa in your iPhone’s Settings › Notifications.

Usage data

You can stop Rosa sending usage data in the app under Settings › Share usage data. See the Privacy Policy for details.